Privacy Policy

Who we are

Our website address is: https://www.vancouversigns.ink

VancouverSigns.ink is aware of your legitimate concerns about privacy and is committed to maintaining the integrity, confidentiality, security, and accuracy of your personal information in accordance with applicable privacy legislation and best industry practices. We recommend reviewing the policy periodically, as occasional changes may be needed to adapt to new laws, legal standards, and evolving technologies.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website.

 

What personal data we collect and why we collect it?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

 

When do we collect information?

We collect information from you verbally before you place an order, when you subscribe to a newsletter, fill out a form, make a purchase, respond to a survey, browse the website, or enter information on our site.

 

How do we use your information?

We may use the information we collect in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings which you are most interested in.

• To improve our website in order to better serve you.

• To allow us to better serve you when responding to your customer service requests.

• To administer a contest, promotion, survey or other site feature.

• To send corporate newsletters that include product updates and print education

• To quickly process your transactions.

• To ask for ratings and reviews of services or products.

• To follow up with them after correspondence (live chat, email or phone inquiries).

 

Cookies

In order to provide you with the best website experience possible, we may store non-critical information about you by embedding cookies on your computer hard drive. Some of our strategic partners, such as those with links to our website (like Adobe), may use cookies, but we are not responsible for the abuse or misuse of any information gathered through the use of cookies by such third parties.

 

Web Analytics

Web analytics involves the collection, analysis, measurement and presentation of data on website traffic and on visits, for the purpose of understanding and optimizing web use. The information collected by the cookies may be used by web analytics to keep your interactions with VancouverSigns.ink in memory.

When your computer requests a VancouverSigns.ink webpage, VancouverSigns.ink collects the following types of information, for web analytics, such as:

  • the Internet Protocol (IP) address of your computer;
  • the date and time of your request;
  • the pages viewed and downloaded;
  • the identifier attributed to registered users accessing restricted areas on the site;
  • the type of operating system; and
  • the type of browser & browser settings used
Data collected for web analytics purposes will sometimes go outside of Canada to the United States of America and may be subject to the governing legislation of that country, such as the USA Patriot Act.
VancouverSigns.ink uses Google Analytics, and the data gathered are sent to Google, an external service provider. Your IP address is anonymized before being saved on the Google server, in order to safeguard your personal information. The data gathered are anonymized by truncating your computer’s IP address. No personal information identifying you is saved or provided to Google.
 
Google Analytics uses temporary and permanents cookies; permanent cookies are stored on your computer and expire two years after your last visit to the website. For more information, consult the Google Analytics website and its Privacy Policy.
 
You can refuse to install the cookies used by Google Analytics by modifying your browser parameters to activate or deactivate cookies, by deactivating JavaScript in your browser or by going to the following website: Google Analytics Opt-out Browser Add-on. If you deactivate Google Analytics or JavaScript, you will still have access to the same information and services from our websites. To deactivate cookies or JavaScript, consult your browser provider’s instruction guide.
 

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you imply that you consent to our collecting it and using it for that specific reason only.
 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@vancouversigns.ink or VancouverSigns.ink, Unit B, 1744 West 4th Avenue, Vancouver, BC, V6J 1M1, Canada.
 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.
 

Third-Party Service

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
 
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
 
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow and implement generally accepted industry standards.
 

Third-party Social Media

Social media accounts are public and not hosted on VancouverSigns.ink servers. Users who decide to interact with VancouverSigns.ink through these media must read the conditions of service and privacy policies of these third-party providers of services and applications used in order to
access them.
 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
 

VancouverSigns.ink